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UX Manager / Sr. UX Designer & Researcher
I designed H5’s entire product suite, including award-winning Matter Intelligence, Matter Analytics, Email Threading, and Active Learning. I designed three design systems, and managed a UX designer for 5 years. I redesigned a legacy desktop app with 15 years of design debt, into a web-based SaaS product that helped get H5 acquired.
After the acquisition, I redesigned H5’s product suite to integrate with Lighthouse products and data and expanded the Lighthouse Design System to fit the needs of the features in the H5 Product suite.
Results
Award-Winning: Designed award-winning eDiscovery products for litigation, investigation, and document identification
Transformation: Total overhaul of 15 year legacy internal H5 desktop application into Relativity-based SaaS product
Advanced UX Maturity: Created H5 design system, aligned and expanded the Lighthouse design system post acquisition
UX Management and Mentorship: Hired and managed UX designer for 5 years as they supported H5 engineering team in India
Company Overview
H5 eDiscovery was a pioneer of e-discovery, technology-assisted review, and e-discovery services. They provided highly accurate document review via their technology-assisted review service.
Lighthouse Global acquired H5 eDiscovery in September 2021.
Lighthouse Global is the leading provider of e-discovery, technology-assisted review, and case preparation support. They help corporate counsel and their legal teams find the documents they need in the context of litigation, investigations and compliance, while ensuring that costs are contained, deadlines are met, and risk is minimized.
Matter Analytics Admin
Dataset and algorithm administration
Matter Analytics
Algorithms for large datasets
Document Analysis Review Tool
Legacy desktop app transformation
Methodologies
User Experience strategy
Design system creation
UX and UI documentation
Information architecture
Site mapping
User journey mapping
Wireframes
Wire flows
Remote user research
Customer feedback
Concept validation
User acceptance testing
Solution sketching
High-fidelity mockups
Icon creation
Print design
Agile development
HTML and CSS definitions
Software
Adobe Photoshop
Adobe Illustrator
Adobe XD
Balsamiq
Atlassian Jira
Atlassian Confluence
Document Analysis and Review Tool (DART)
Results
Transformation: Total overhaul of 15 year legacy internal desktop application into Relativity-based SaaS product
Modernization: Redesigned interface and interactions, addressing 15 years of design debt
Expansion: Opened entirely new customer base by introducing product to Relativity platform
DART Nxt Gallery
Project Overview
Created in 2006, DART was a desktop application for internal Search Strategists and Reviewers to analyze and review documents.
DART was only accessible through VPN on a virtual machine.
Features include:
Creating collections of documents from a larger population
Creating complex search queries
Running those search queries onto the created document collections
Reviewing search results, and marking them for further actions before delivery
DART accrued a significant amount of design debt due to no UX presence at H5 for the 15 years prior to my arrival. Since it was an internal tool, revenue was not directly tied to DART sales, hence no reason to upgrade or address design debt. Until now.
DART had two distinct phases. The phase before the acquisition, and the phase afterwards. Before the acquisition, I redesigned a legacy desktop app into a web-based SaaS product. After Lighthouse acquired H5, I redesigned the DART and Matter Analytics to align to the Lighthouse Design System.
Matter Analytics
Algorithms, Email Threading, and Data Viz
Results
New Product Offering: Expanded customer base by offering unique, targeted algorithms to run against document sets
Suite of Analytics Features: Custom algorithms, analysis, email thread visualization, keyword identification, data visualization
Data Visualization: Provided deeper insights for customers on how data is analyzed and categorized
Matter Analytics Algorithms
I designed Matter Analytics, a tool that allows users to run specific algorithms on datasets, gain actionable insights, and get comprehensive data visualizations.
Gallery Highlights
Active Learning Algorithm
Active Learning allowed users to run algorithms on a subset of the dataset, and infer projected analyses. This allows review teams to determine outcomes far in advance.
Email Threading
Within Matter Analytics, users needed a way to easily view email conversations and threads, identify actionable senders, recipients and content, and tag them with case-relevant topics and classifiers.
Matter Analytics Admin
With Great Admin Power, Comes Great Responsibility to Your Admin Users
Results
More Control: Provide admin users with more granularity with control of their data and algorithms
Data Set Integration: Provide functionality to connect to broader data sets in new document repositories
Modernized User Interface: Aligned interface and interactions to Lighthouse design system post-acquisition
Project Overview
I designed Matter Analytics Admin screens to account for added Lighthouse functionality. I also redesigned screen layouts to fit into a major upcoming Relativity platform update. I also redesigned the admin screens to align to the Lighthouse design system, colors, layout, and interaction patterns.