Lead UX Designer
My Impact
Partner Program: Increased paths to Verizon Partner Program registration by 150% by redesigning website architecture
Sales Agent Tool: Saved sales agents over 40 hours a month by consolidating and streamlining key sales flows
Sales Manager Reporting Tool: Saved sales managers over 12 hours a month by automating mission-critical reporting
Company Overview
Verizon Business is a division of Verizon that provides services and products for Verizon's business and government clients.
Partner Program Redesign
The Project
Improve the Verizon Partner Program website, whose goal is for visitors to register to become a partner.
Contributions
Improved the Verizon Partner Program registration by streamlining user flows on website
Swiftly delivered solutions by leveraging Salesforce Lightning Design System and Verizon design systems
Methodologies
User Experience Strategy
Information Architecture
Site maps
User journey mapping
Concept validation
User acceptance testing
Solution sketching
High-fidelity mockups
Wireframes
Wire flows
Remote user research
Customer feedback
